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Do you have any questions?
The legal regulation in detail:
Source: Wikipedia
For people who wish to book regular cleanings, we recommend using a credit or debit card when ordering, then we will debit each appointment from this means of payment and you do not need to have cash in the house.
We are regularly expanding into other major cities. Subscribe to our newsletter and you will be informed in good time.
No problem. We are happy to come to you, even if you only book us when needed. For example, for spring cleaning or after/before a family celebration or party.
No, we only come when you need us. You can deactivate booked subscriptions and cancel appointments at any time.
Yes, you can simply add these as an extra during the booking process.
Yes, simply book our window cleaning service if required. The service also includes the exterior and interior surfaces of the window frames, if easily accessible.
Yes, you can add “hanging up laundry” and “ironing” when booking. We do not currently offer the “laundry” service as it would be ineffective to make our maids wait for the washing machine to finish.
If possible, yes. However, it may happen that your maid is already working in another apartment on your desired date. However, thanks to the careful selection and training of our employees, we can guarantee the same high standard of quality. If you book regular cleanings, your personal maid will come whenever possible.
Find out more in the About us section.
Depending on the scope of the work, between one and three maids will come to you.
Yes, no problem. Simply write in the comments field during the order process which services you would like and which you would like us to leave out.
Yes, that’s no problem. Just give us a call or send us an email and we will make you an offer for your individual requirements.
No. All our prices are fixed prices. If several maids are cleaning, then they will be ready in a shorter time.
Although this is rarely the case – our employees are not robots and so it can happen that you are not completely satisfied. But that’s no problem: get in touch with us within 24 hours of the cleaning and we’ll come back to you to fix the problem. At no extra cost, because we are only satisfied when you are!
Bitte stellen Sie hierzu sicher, dass Sie das richtige Paket ausgewählt haben und es sich dabei nur auf die im Paket enthaltenen Leistungen bezieht. Under “Prices & Services” on our website, you will find information on whether the package can meet your expectations by clicking on the desired package at the top left.
Yes, simply select the appropriate package.
Our cleaning times are generally limited to Monday to Friday. All available dates are displayed during the booking process.
No. Most of our customers use this time to work or to relax with a leisure activity. They also enjoy coming home to a freshly cleaned apartment and not having to worry about a thing
When handing over the keys, you will receive a handover form from us in which we assure you that we will keep your key safe and only use it to enter your apartment at times agreed with you in advance.
Depending on how far away you live from us, travel costs may be incurred. However, these will be displayed transparently during the booking process.
You will receive your invoice by email at the end of each month. You can also download your invoices at any time via the customer menu.
All employees are covered by liability and accident insurance. This means that in the event that an employee is injured or causes damage in your household, the relevant insurance company is liable. There are no costs for you.
We currently only offer payment on account to our corporate and existing customers. If you are a corporate customer, please select the payment method “cash” during the ordering process and write “Please pay by invoice” in the comments field.
We will then transfer your order to invoice. If you are an existing customer (at least two bookings), you are welcome to request payment on account by e-mail.
Would you like to make someone happy and give them a MaidEasy voucher as a gift? Simply send us an email with the desired amount to [email protected] and we will send you the voucher immediately. ( sample voucher to print out yourself )
The first appointment is always a trial appointment after which you can decide whether or not to continue working with us. This means that even if you have booked a subscription, you have the option of canceling our services immediately if you are not satisfied.
In other words, we want to win you as a customer with a good result rather than with creative contract design
This is no problem and possible at any time. Just send us an e-mail to service (ät) maideasy.de
Simply send an e-mail to service (ät) maideasy.de
Note: Appointments that have already been booked remain valid and must be canceled manually via the customer menu (if desired)
You can pause your subscription at any time, for as long as you like. If you would like to use a cleaning service again, you do not have to register again, but can simply reactivate your subscription.
You also have the option of deleting your account completely. Simply send an e-mail to service (ät) maideasy.de
You have the option of downloading annual statements for the previous year via your customer menu under the menu item Invoices. Annual statements are always generated on January 1st of the current year for the previous years.
Your question was not included?
If you have any further questions/problems/comments, please contact us at:
or give us a call:
And some questions answer themselves during the booking process:
